Frequently Asked Questions
Do I need to schedule an appointment?
For our specialty service, a referral from your veterinarian is needed and appointments are required. The specialty services offered are surgery, internal medicine, neurology, dentistry and veterinary eye care. The specialty hospital is open for appointments Monday –Friday from 8:00a.m. – 6:00p.m. with appointment times varying from morning to early afternoon.
Our emergency hospital is open 24 hours a day, 7 days a week and no appointments are needed. If you are able to call ahead to let us know you are coming it is appreciated but not necessary.
Will my veterinarian be updated?
Yes. We will communicate with your veterinarian. We will also send medical records from your pet’s visit to their office.
What do I need to bring with me to Metropolitan?
Please bring any pertinent medical records from your veterinarian, including any recent blood work, x-rays, reports and all current medications. If your pet has ingested something potentially harmful, bring any packaging from the product (if available).
Why should I fast my pet for an appointment?
We ask that you fast your pet prior to the appointment in case your pet needs to be sedated, have blood work, x-rays or an ultrasound. Fasting can help reduce complications with sedation and general anesthesia. If your pet is diabetic or is a very young puppy please call our office for feeding instructions.
Can I visit my pet while he/she is at Metropolitan?
Yes. Visitation hours are Monday – Friday 12:00p.m. – 5:30p.m. and Saturday and Sunday 12:00p.m. – 6:00p.m. There are instances when visiting is not encouraged due to your pet’s health condition or when visitation may be limited. The veterinarian will discuss this with you.
Can I call for updates?
Yes. You are welcome to call and get an update on your pet while they are hospitalized. If your pet is having a procedure or surgery, the veterinarian will call you once your pet has recovered from sedation/anesthesia. We ask that you not call the overnight staff for updates as we are not as heavily staffed at these times.
We require payment in full at the time services are rendered. Once you meet with the veterinarian, they will give you an estimate with a high and low range. A deposit of 50% of the estimate will be taken at the time your pet is admitted to the hospital.
We accept Visa, MasterCard, Discover, American Express and Cash. We also accept Care Credit under the 6 months (no interest) and 24 months (14.90% interest) plans. We do not accept checks.
We are now accepting payments online via the Care Credit portal. Please follow the link below to login to your Care Credit account and submit a payment.
As of January 01, 2022 we will be accepting Scratchpay. Please follow the link below to get more information and to apply.